dream11 - How We Keep Your Account Safe
Your privacy is fundamental to how we operate dream11. We collect only what's needed to verify your identity, process payments through JazzCash, Easypaisa, SadaPay and Raast, and deliver...
What Data We Collect and Why
When you open an account with dream11, we ask for your name, contact details, and proof of identity to meet legal requirements in supported regions. Once you deposit via JazzCash, Easypaisa, SadaPay or Raast, we record the transaction ID, amount and timestamp for reconciliation and fraud prevention. We also log your gameplay activity—which games you open, when you play, and your session
duration—to improve our lobby experience and detect unusual account behaviour. We do not sell your data to third parties, and we do not share your payment details with game studios or external marketers. All data is held on secure servers within Pakistan where permitted by local law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Trust Signals in Our Privacy Approach
No Third-Party Sales
We never sell your account details, gameplay history or contact information to advertisers, brokers or external platforms. Your data stays with dream11.
Pakistan-Aware Security
We understand the regulatory landscape in Pakistan and operate data handling practices consistent with local expectations for financial and personal information.
Transparent Logging
Every login, deposit and withdrawal is logged with a timestamp so you can audit your own account activity anytime from your history page.
Encryption Standard
All communication between your device and dream11 uses SSL 256-bit encryption, the same standard used by banks for JazzCash and Easypaisa transfers.
Minimal Data Retention
We keep personal data only as long as needed to serve your account. Inactive accounts are reviewed annually and archived data is deleted securely.
Account Access Controls
You set your own password and can enable additional security steps. We never store your payment PIN, and you control who sees your account balance.
How This Privacy Policy Aligns with Other dream11 Terms
| Matches Our Terms of Service | This privacy policy is the detailed version of how we handle data; our main Terms confirm we will never sell or share your information without your consent. |
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| Reflected in Payment Terms | Our payment policy—covering JazzCash, Easypaisa, SadaPay and Raast withdrawals—commits to protecting your transaction history and financial details as described here. |
| Consistent with Cookie Policy | We use cookies to remember your login and track which games you browse, practices explained in detail in our separate Cookie Policy document. |
| Aligned with Complaint Procedure | If you dispute how we've handled your data, our complaint procedure (linked in Help) uses the same privacy-first investigation framework outlined here. |
| Extends to Account Closure | When you close your dream11 account, your personal data is anonymized within 30 days unless we must retain it for legal or fraud-prevention reasons. |
| Covers All Platforms | Whether you access dream11 on desktop, mobile web or our app, this policy applies equally. No platform gets different privacy treatment. |
| Updated Regularly | We revise this policy annually or when local law changes. You'll see the update date at the footer; material changes are emailed to you in advance. |
Privacy Principles That Shape Your Experience
One-Tap Deposit, Secure Storage
You tap JazzCash, Easypaisa, SadaPay or Raast once; we encrypt and vault the transaction ID so you never re-enter payment details in future sessions.
Your Withdrawal Stays Private
When you request a payout, only our payment team and the receiving service (JazzCash or Easypaisa) see the transfer. Game studios and support chat cannot access it.
Gameplay Data Stays Anonymous Inside
We track which games you play and when, but your betting behaviour is not linked to your real name in our internal logs or shared with game studios.
No Spam, No Third-Party Ads
We send only account alerts, withdrawal confirmations and policy updates to your registered email. We never rent your contact info to casinos or betting apps.
Device Trust, Not Device Tracking
dream11 recognizes your phone or laptop to speed up login, but we don't sell device data or follow your activity outside our platform.
Fraud Detection Without Profiling
We monitor your account for suspicious activity (e.g., unusual withdrawal amounts or login locations) to protect you, not to build a behavioural profile for sale.